At Fly Vonto, we want you to have a smooth and reliable shopping experience. Please read our Returns & Refund Policy carefully before making a purchase.
Eligibility for Returns
We accept returns only if the item you receive is damaged, defective, or incorrect. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- You must notify us of the issue within 7 days of receiving your order.
Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used or show signs of wear and tear
- Items not in their original condition or packaging
- Personal care items or products marked as “Final Sale”
Return Process
To request a return, please contact us at [email protected] with your order details, proof of purchase, and a description of the issue. Our team will review your request and provide instructions for returning the product.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Exchanges
If your item is defective or damaged, we will replace it with the same product (subject to availability).
Contact Us
For questions regarding returns and refunds, please reach out to us at [email protected].